How Efficient Pharmacy Solutions Save Time for IDD Agencies and Staff

How Efficient Pharmacy Solutions Save Time for IDD Agencies and Staff

For Agencies supporting individuals with intellectual and developmental disabilities (IDD), best practices in pharmacy efficiency can be among the most valuable resources in addressing staffing challenges. Managing complex medication regimens, coordinating refills and addressing prior authorizations can create a significant administrative burden, detracting staff (Nursing, DSP’s and / or others) from doing what they do best, focusing on supporting the individuals they serve. Tarrytown Expocare Pharmacy (“Expocare”) understands these challenges and since 2007 has provided efficient, technology-driven pharmacy solutions designed to save time, reduce stress, and improve outcomes for the Agencies we serve.

Streamlining Workflows with enhanced Cycle Fill Solutions

One of the most effective ways Expocare simplifies medication management is through its cycle fill processes. Medications are aligned to calendar days monthly (supply is adjusted monthly based on number of days in the month). Providers no longer have to chase down medications or spend time coordinating staggered refills, as their proactive approach ensures medications are packaged by date and delivered timely. 

Additionally, Expocare goes beyond traditional cycle fill by including medications like inhalers, birth control, and eye drops in the program. This comprehensive service reduces burden on Agency staff and sets them up for success.

Leveraging Technology with Advanced Pharmacy Portal and APP

The “backbone” of Expocare’ s efficient pharmacy solutions are our dedicated team of over 500 associates and best-in-class “live” customer service that includes 24/7 access. This support is taken to the next level with our advanced Web Portal and Mobile App. Expocare offers a secure online Portal and App that provides 24/7 access to essential information. Agency staff can instantly access or download the Medical Administration Records (MARs), drug monographs, and prescription details for individuals they specifically support without having to make time-consuming phone calls or wait for responses. 

The Expocare web portal also allows Agency staff to track prescriptions in real time, view upcoming refills, see contents of your next delivery, and manage medication needs with just a few clicks. Portal training is available to all clients weekly, 52 weeks a year!  

Proactive Approach to Prescription Refills, Clinical Interventions and Prior Authorizations

Managing prescriptions, prior authorizations and obtaining clinical clarifications can be one of the most time-consuming challenges to Agency staff. Expocare takes a proactive approach through its proprietary processes reviewing cycle fill orders, obtaining refills and prior authorizations, communicating clearly with Agencies on prescriptions requiring their support by identifying refills that may require a prescriber appointment. This prevents potential delays in medication access. Expocare has a dedicated clinical team that reaches out to Prescribers to clarify orders and communicates any clarifications back to Agency staff. 

Clinical Expertise and Real-Time Access to Pharmacists 

Expocare provides the Agencies they serve IDD with 24/7 access to our pharmacy staff through our “In-house” on-call services. Whether there’s an urgent need for clarification, guidance on medication alternatives, or support in managing complex scenarios, Expocare staff are available to assist. 

Focusing on What Matters Most: Supporting the Individuals

By adopting efficient pharmacy solutions, IDD Agencies can redirect their focus to what matters most – providing support to the individuals they serve. With streamlined workflows, reduced administrative burdens, and reliable access to pharmacy support, Agency staff can spend more time supporting the individuals they serve.

Transforming IDD and Behavioral Health Pharmacy Services with Efficient Solutions 

Expocare’s innovative, pharmacy solutions are designed to make medication management easier and more efficient for the Nurses, DSP’s and / or other staff involved in med administration. From cycle fill services to a secure pharmacy portal and proactive prescription renewals, our services save valuable time, reduce stress, and enhance the pharmacy experience for providers and the individuals they support. 

Contact Tarrytown Expocare Pharmacy today to learn how our efficient pharmacy solutions can support your agency and empower your team to focus on patient care. 

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